Title: Office Support Specialist
Reports to: Operations Manager

Position Overview

Behavioral Health Interventions of Greater St. Louis is seeking an energetic, diligent, self-motivated and articulate team player to join its staff as a Building Care Specialist.
This position offers the opportunity to participate in a broad range of program operations as part of a professional, team-oriented organization.
The Office Support Specialist reports directly to the Operations Manager. The Office Support Specialist will play a supportive-on role in the organization’s day-to-day administration, working in close partnership with the organization's executive director and and the rest of the administrative team to carry out and manage the daily functions of the organization’s activities to ensure effectiveness and efficiency.

The role involves direct involvement in the administrative oversight of processes at such pertains to the organization's, compliance and navigation of Office Support Specialist practices which includes, but is not limited to ; serving as a technical and professional resource to the organization and with executive director oversight responsibility for Office Support Specialist practices of the organization including but not limited to the engagement of state, federal, and other program licensing/certification compliance,and communications related to Building Care Specialist practices.

Applicants who have previous Office Support Specialist experience as a credentialed practitioner as it regards direct-clinical care, multi-program administration, and communications experience are preferred. A solid understanding of Office Support Specialist responsibilites and related tasks and strategies is a requirement.
The position will begin mid-summer 2022 to assist the organization’s president/CEO with specific tasks, which include creating/updating the billing administration portion of employee manuals and handbooks, event planning,transition correspondence, publication management and special projects related to Counseling, Therapy, and other related responsibilities. Details of responsibilites to be further defined upon hire. In 2022 and beyond, the role will be expanded as described. The Office Support Specialist reports to the Operations Manager

Scope of Responsibilities

Greeting and directing visitors, answering phone inquiries and handling complaints in a courteous, professional manner

Notifies company personnel of visitor arrival.

Informs visitors by answering or referring inquiries..

Directs visitors by maintaining employee and department directories.

Maintains security by following procedures, monitoring logbook, and issuing visitor badges.

Operates telecommunication system by following manufacturer’s instructions for house phone and console operation.

Keeps a safe and clean reception area by complying with procedures, rules, and regulations.

Supports continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.

Assist in ensuring office supplies are maintained, including checking inventory and working with vendors to ensure adequate levels of necessary supplies at all times

Occasionally traveling off-site to provide support for professional development and other training/staff related events.

Support staff efforts in insuring the confidentiality and security of agency information systems.

Assist in coordinating schedules, arranging meetings, distributing memos and reports and ensuring that everyone is kept current of necessary company news and information

Operating copy equipment, fax machines, printers or other equipment necessary

Assist with agency trainings and other presentations

Assist in monitoring of day to day administrative and related functions throughout the organization

Assist in the development, maintainance, and monitoring of the task calander system throughout the organization

Other related duties as needed

Desired Qualifications

Verbal Communication

Listening

Professionalism

Customer Focus

Organization

Informing Others

Handles Pressure

Supply Management

Currently posess or ability to obtain Certification from appropriate training program in the state of Missouri

3-5 years of extensive Receptionist/Secretarial experience.

Works well independently and has strong time management skills..

Follows written and verbal instructions from the designated leadership.

Collaborates with other team members as needed.

Ability to work proficiently with minimal supervision.

Strong communication skills

Strong familiarity with secretarial and receptionist procedures, supplies, and equipment

Handles the physical demands of the job, including standing and walking for most of the shift, bending,

Basic report reading & writing skills

climbing, and lifting at least 50 pounds.

Organization, attention to detail, productivity, and dependability

Ability to multitask

Proficiency in Microsoft Office Suite, Clinical Environment Management software and familiarity with specific evidence-based interventions, including preparation of data displays and reports.

Excellent verbal and written communication skills, strong customer-service orientation, outstanding negotiation skills, professional composure under pressure.

Superior attention to detail

excellent organizational, time-management and project management skills

Ability to prioritize, multi-task and work independently

Ability to collaborate as a member of a team.

Strong judgment, analytic reasoning, critical thinking and problem solving skills.

Impeccable, integrity and trustworthiness, with an ability to handle sensitive information effectively and confidentially

.

Professional and emotional maturity that demonstrates warmth, dependability, responsiveness, initiative, flexibility, knowledge, & credibility .

Ability to work well with diverse colleagues with varied personalities and work styles.

Ability to interact effectively and maintain positive working relationships with clients, supervisors, staff, board, and other inter/outer organization parties.

Flexibility in approach and willingness to adapt when necessary.

This description should not be construed to contain every function or responsibility that may be required to be performed in this job; others may be assigned.

Salary and Application Information

Salary range is $25,500-$31,000 FTE, depending on qualifications and experience. Excellent benefits include health, dental and 401(k) retirement plan. Position begins as soon as possible.



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